This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
COURSE MATERIALS INCLUDE:
- Training slides – 01 Ms powerpoint file – 53 slides
- Trainer guide document – 03 Ms word files- 44 pages
- Training activities guide document – 01 Ms word file – 17 activities
- Training worksheets for learners – 08 Ms word & excel files – 08 worksheets
- Training games – 05 Ms word files – 05 games
Documents available: English version – Vietnamese version
COURSE CONTENTS
- Icebreaker
- Ground rules
- Workshop objectives
Part 1: Effective Communication
- How Do We Communicate Effectively?
- Using Body Language Effectively
- Using Body Language Effectively
- Star Speaking
- The Power Listening
- Questioning Technique
Part 2: Non-Violent Communication
- Non-Violent Communication Process
- Four Options When Hearing A Difficult Message
- Four Steps To Expressing Anger
- Translating ‘Have To’ To ‘Choose To’
Part 3: Making An Effective Conversation
- Starting A Conversation
- Conversation Levels
- Maintaining A Conversation
Part 4: Making An Impact
- Creating A Powerful First Impression
- Assessing A Situation
- Being Persistent And Enthusiastic With People
Part 5: Negotiation Basics
- Preparing For A Negotiation
- Opening A Negotiation
- Bargaining
- Closing A Negotiation
Part 6: Providing Feedback
- Making Sure With Feedback
- Feedback: Place And Time
- Feedback Approaches
- The Feedback Sandwich
Part 7: Influencing Skills
- Entering Other People’s World
- Bridge-Bridging
- Giving In For A Win-Win Compromising
- Bringing People To Your Side
- Sharing Your Opinion
Part 8: Review – Question And Answer
References
