Tài Liệu Kỹ Năng Kết Nối Con Người – Interpersonal Skills Materials

This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

3,900,000 4,875,000 

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Tác Giả

Talent Mind Education

This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

COURSE MATERIALS INCLUDE:

  1. Training slides – 01 Ms powerpoint file – 53 slides
  2. Trainer guide document – 03 Ms word files- 44 pages
  3. Training activities guide document – 01 Ms word file – 17 activities
  4. Training worksheets for learners – 08 Ms word & excel files – 08 worksheets
  5. Training games – 05 Ms word files – 05 games

Documents available: English version – Vietnamese version

COURSE CONTENTS

  • Icebreaker
  • Ground rules
  • Workshop objectives

Part 1: Effective Communication

  • How Do We Communicate Effectively?
  • Using Body Language Effectively
  • Using Body Language Effectively
  • Star Speaking
  • The Power Listening
  • Questioning Technique

Part 2: Non-Violent Communication

  • Non-Violent Communication Process
  • Four Options When Hearing A Difficult Message
  • Four Steps To Expressing Anger
  • Translating ‘Have To’ To ‘Choose To’

Part 3: Making An Effective Conversation

  • Starting A Conversation
  • Conversation Levels
  • Maintaining A Conversation

Part 4: Making An Impact

  • Creating A Powerful First Impression
  • Assessing A Situation
  • Being Persistent And Enthusiastic With People

Part 5: Negotiation Basics

  • Preparing For A Negotiation
  • Opening A Negotiation
  • Bargaining
  • Closing A Negotiation

Part 6: Providing Feedback

  • Making Sure With Feedback
  • Feedback: Place And Time
  • Feedback Approaches
  • The Feedback Sandwich

Part 7: Influencing Skills

  • Entering Other People’s World
  • Bridge-Bridging
  • Giving In For A Win-Win Compromising
  • Bringing People To Your Side
  • Sharing Your Opinion

Part 8: Review – Question And Answer

References