Tài Liệu Kỹ Năng Trí Tuệ Cảm Xúc – Emotional Intelligence Skills Materials

Emotional intelligence (EI) describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The course helps learners understand and manage their emotions. The learners will able to define and practice self management, self awareness, self regulation, self motivation and empathy.

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Tác Giả

Talent Mind Education

Emotional intelligence (EI) describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The course helps learners understand and manage their emotions. The learners will able to define and practice self management, self awareness, self regulation, self motivation and empathy.

COURSE MATERIALS INCLUDE:

  1. Training slides – 01 Ms powerpoint file – 48 slides
  2. Trainer guide document – 03 Ms word files- 34 pages
  3. Training activities guide document – 01 Ms word file – 18 activities
  4. Training worksheets for learners – 13 Ms word & excel files – 13 worksheets
  5. Training games – 11 Ms word files – 11 games

Documents available: English version – Vietnamese version

COURSE CONTENTS

  • Icebreaker
  • Ground rules
  • Workshop objectives

Part 1: What Is Emotional Intelligence

  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy

Part 2: Skills In Emotional Intelligence

  • How To Accurately Perceive Emotions
  • Use Emotions To Facilitate Thinking – Understand Emotional Meanings
  • Managing Emotions

Part 3: Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating With Flexibility And Authenticity

Part 4: Non-Verbal Communication

  • Expressing Messages By Body Language
  • Body Language: Standing – Sitting
  • Body Language: Hands, Arms, Feet, Legs
  • Body Language: Facial Expressions

Part 5: Social Management And Responsibility

  • Benefits Of Emotional Intelligence: Decision-Making – Relationships – Health
  • Articulate Your Emotions Using Language

Part 6: Tools To Regulate Your Emotions

  • Seeing The Other Side – Self Management And Self Awareness
  • Giving In Without Giving Up

Part 7:  Gaining Control

  • Using Coping Thoughts – Using Relaxation Techniques
  • Bringing It All Together

Part 8: Business Practices

  • Understand Emotions And How To Manage Them In The Workplace
  • Role Of Emotional Intelligence At Work
  • Disagreeing Constructively
  • Optimism
  • Pessimism
  • The Balance Between Optimism And Pessimism

Part 9: Making An Impact

  • Creating A Powerful First Impression
  • Assessing A Situation
  • Being Zealous Without Being Offensive

Part 10: Review – Question And Answer

References