Tài Liệu Kỹ Năng Giao Tiếp Hiệu Quả – Effective Communication Skills Materials

Communication skills are the main factor contributing to job success. Good communication skills are skills that facilitate people to communicate effectively with one another. There are mainly three types of communication skills, expressive skills, listening skills and skills for managing the overall process of communication. This course will help participants choose the best communications channel, the technical know-how to use the channel, the presentation of information to the target audience, and the skill to understand responses received from others.

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Communication skills are the main factor contributing to job success. Good communication skills are skills that facilitate people to communicate effectively with one another. There are mainly three types of communication skills, expressive skills, listening skills and skills for managing the overall process of communication. This course will help participants choose the best communications channel, the technical know-how to use the channel, the presentation of information to the target audience, and the skill to understand responses received from others.

COURSE MATERIALS INCLUDE:

  1. Training slides – 01 Ms powerpoint file – 60 slides
  2. Trainer guide document – 03 Ms word files- 31 pages
  3. Training activities guide document – 01 Ms word file – 12 activities
  4. Training worksheets for learners –04 Ms word & excel files – 04 worksheets
  5. Training games – 06 Ms word files – 06 games

Documents available: English version – Vietnamese version

COURSE CONTENTS

  • Icebreaker
  • Ground rules
  • Workshop objectives

Part 1:  Understanding Communication

  • What Is Communication?
  • How Do We Communicate?
  • Communication Factors
  • One-Way Versus Two-Way Communication

Part 2: Communication Barriers

  • Common Barriers
  • The Barriers From Sender
  • The Barriers From Receiver

Part 3: Para-Verbal Communication

  • Para-Verbal Communication
  • The Power Of Pitch
  • The Truth About Tone
  • The Strength Of Speed

Part 4: Non-Verbal Communication

  • Using Body Language Effectively
  • Expressing Messages By Body Language
  • Body Language: Standing – Sitting
  • Body Language: Hands, Arms, Feet, Legs
  • Body Language: Facial Expressions

Part 5: Star Speaking

  • Star: Situation – Task – Action – Result

Part 6: Listening Skills

  • The Power Of Listening
  • Gripes About Managers
  • Categories Of Listeners
  • Barriers To Effective Listening
  • Active Listening
  • Active Listening And Interactive Management

Part 7:  Questioning Techniques

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Funnel Technique

Part 8: Providing Feedback

  • Using Feedback Effectively
  • Feedback: Place And Time
  • Feedback Approaches
  • The Feedback Sandwich

Part 9: Networking Skills

  • Making A First Impression
  • Effective Introduction
  • 3c Projecting
  • Making A Handshake
  • Using Business Cards
  • Organizing Your Contact List
  • 4-Stage Effective Short Conversation
  • Minimizing Nervousness

Part 10: Non-Violent Communication

  • Non-Violent Communication Process
  • Four Steps To Express Anger
  • Translating “Have To” To “Choose To”

Part 11: Review – Question And Answer

References