This course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. It helps participants understand problems and the creative problem solving process including identifying types of information to gather and key questions to ask in problem solving; defining a problem correctly; writing concrete problem statements and using creative tools in solving problems.
COURSE MATERIALS INCLUDE:
- Training slides – 01 Ms power point file – 52 slides
- Trainer guide document – 03 Ms word files- 34 pages
- Training activities guide document – 01 Ms word file – 29 activities
- Training worksheets for learners – 12 Ms word & excel files – 12 worksheets
- Training games – 05 Ms word files – 05 games
Documents available: English version – Vietnamese version
COURSE CONTENTS
- Icebreaker
- Ground rules
- Workshop objectives
Part 1: The Problem Solving Method
- What Is A Problem And Problem Solving?
- What Is A Creative Problem Solving?
- Problem Solving Versus Decision Making
- Creative Problem Solving Steps
Part 2: Information Gathering
- Types Of Information
- Identifying Key Questions
- Methods Of Gathering Information
Part 3: Problem Definition
- Defining The Problem
- Determining Where The Problem Originated
- Defining The Present State And The Desired State
- Stating And Restating The Problem
- Analyzing The Problem
- Writing The Problem Statement
Part 4: Generating Solutions
- Preparing For Brainstorming
- Brainstorming Rules
- Brainwriting
- Mind Mapping
- Reverse Brainstorming
- Duncker Diagrams
- The Morphological Matrix
Part 5: Analyzing Solutions
- Developing Criteria
- Analyzing Wants And Needs
- Using Cost/Benefit Analysis
Part 6: Selecting A Solution
- Doing A Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
Part 7: Planning Your Next Steps
- Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, And Adapting
Part 8: Recording Lessons Learned
- Planning The Follow-Up Meeting
- Identifying Improvements – Celebrating Successes
Part 9: Review – Question And Answer
References