The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Office etiquette in particular applies to coworker interaction, excluding interactions with external contacts such as customers and suppliers (wikipedia.org).Business etiquette can vary significantly in different countries, which is invariably related to their culture.
This course presents the basic etiquettes: networking, handshake, dress code, appearance, the workplace versus social situations, business meetings, proper introductions, email, telephone, cultural differences affecting international business opportunities, etc. The course provides also the sticky situations and tips to help participants dealing with them.
COURSE MATERIALS INCLUDE:
- Training slides – 01 Ms powerpoint file – 61 slides
- Trainer guide document – 03 Ms word files – 43 pages
- Training activities guide document – 01 Ms word file – 24 activities
- Training worksheets for learners – 08 Ms word & excel files – 08 worksheets
- Training games – 08 Ms word files – 08 games
Documents available: English version – Vietnamese version
COURSE CONTENT
- Icebreaker
- Ground rules
- Course objectives
Part 1. Business etiquette introduction
- Etiquette Definition
- Business Etiquette Power
- Good Manners
Part 2. Networking skill
- Making a First Impression
- Effective Introduction
- 3C Projecting
- Making a Handshake
- Using Business Cards
- Organizing Your Contact List
- 4-Stage Effective Short Conversation
- Minimizing Nervousness
- Writing Thank You Notes
- Writing Formal Letters
- Writing Informal Letters
Part 4. Business Email Etiquette
- Effective Emails
- Addressing Your Message
- Meaningful Subject Line
- Focused Message
- Signatures
- Grammar and Acronyms
- Email Technology Tips
- Delivering Bad News
- Writing a Complaint
- Keep Flaming Under Control
- Responding to a Flame
- When Email Won’t Work
- Phone Greeting
- Dealing With Voicemail
- Cell Phone Tips
- The Dress Code’s Messages
- Colors Meaning
- Common dress codes
- Private Dress Codes
Part 7. Dinning etiquette
- Seating Dinner Guests
- Ordering Tips
- Understanding Place Setting
- Using Napkin
- Eating Etiquette
- Paying the Bill
Part 8. International etiquette
- Etiquette Influcenced by Culture
- Cross-Culture Etiquette
Part 9: Review – Question And Answer
References