Tài Liệu Kỹ Năng Nghi Thức Chuyên Nghiệp Trong Kinh Doanh – Business Etiquette Materials

The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Office etiquette in particular applies to coworker interaction, excluding interactions with external contacts such as customers and suppliers (wikipedia.org).Business etiquette can vary significantly in different countries, which is invariably related to their culture.

This course presents the basic etiquettes: networking, handshake, dress code, appearance, the workplace versus social situations, business meetings, proper introductions, email, telephone, cultural differences affecting international business opportunities, etc. The course provides also the sticky situations and tips to help participants dealing with them.

COURSE MATERIALS INCLUDE:

1. Training slides – 01 Ms powerpoint file – 61 slides
2. Trainer guide document – 03 Ms word files – 43 pages
3. Training activities guide document – 01 Ms word file – 24 activities
4. Training worksheets for learners – 08 Ms word & excel files – 08 worksheets
5. Training games – 08 Ms word files – 08 games

Documents available: English version – Vietnamese version

COURSE CONTENT

• Icebreaker
• Ground rules
• Course objectives

Part 1. Business etiquette introduction

• Etiquette Definition
• Business Etiquette Power
• Good Manners

Part 2. Networking skill

• Making a First Impression
• Effective Introduction
• 3C Projecting
• Making a Handshake
• Using Business Cards
• Organizing Your Contact List
• 4-Stage Effective Short Conversation
• Minimizing Nervousness

Part 3. Writing letters

• Writing Thank You Notes
• Writing Formal Letters
• Writing Informal Letters

Part 4. Business Email Etiquette

• Effective Emails
• Addressing Your Message
• Meaningful Subject Line
• Focused Message
• Signatures
• Grammar and Acronyms
• Email Technology Tips
• Delivering Bad News
• Writing a Complaint
• Keep Flaming Under Control
• Responding to a Flame
• When Email Won’t Work

Part 5. Telephone Etiquette

• Phone Greeting
• Dealing With Voicemail
• Cell Phone Tips

Part 6. Dress codes

• The Dress Code’s Messages
• Colors Meaning
• Common dress codes
• Private Dress Codes

Part 7. Dinning etiquette

• Seating Dinner Guests
• Ordering Tips
• Understanding Place Setting
• Using Napkin
• Eating Etiquette
• Paying the Bill

Part 8. International etiquette

• Etiquette Influcenced by Culture
• Cross-Culture Etiquette

Part 9: Review – Question And Answer

References